Neal Woodson
UPDATE: Returning guest Neal Woodson he has written a new book out that he’ll talk about today. It’s called Giving a $#!+ : How a Willingness to Be Inconvenienced Can Transform Your Business, Work, and Life.
Neal is a speaker, teacher, and writer who believes that service to others is the answer to most of the problems we face today. He has over 30 years of experience teaching people in all different roles in workplaces as diverse as warehousing, retail, and hospitality about leadership and service and where those things intersect.
He’s passionate about stakeholder relationships as the core of business and how service excellence works to grow those. Join us on Wednesday, May 22nd at 9:30am MST or catch the replay below!
Dream World: Eliminate self-interested greed and prioritize other-focused helpfulness.
Inspiration: Tom Peters, Simon Sinek, Ed Freeman, Seth Godin, and Stephen Covey to name a few.
Helpful Links:
Book: https://nealwoodson.net/gas/
Amazon: https://www.amazon.com/Giving-Willingness-Inconvenienced-Transform-Business/dp/B0CVG6KL5N/ref=tmm_pap_swatch_0
LinkedIn: https://www.linkedin.com/in/nealwoodson/
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I met Neal Woodson though a mutual friend Scott Walker who just launched a website for his amazing hot sauce. I really enjoyed our chat that ranged across topics like leadership, customer service, choice of a life partner, and non-traditional career paths.
About Neal:
Neal Woodson has worked in restaurant, retail, and hospitality spaces in both line-level, management, and executive roles. He has also taught at the high school and college levels as well as leading corporate training and development.
Throughout his career, he has repeatedly experienced the impact of good and bad management on employees, and, by extension, customers. He has seen the trickle-down effect, both positive and negative, of good and bad behaviors and meaningful and not-so-meaningful priorities on teams, departments, and entire organizations. Given this, he has made it his personal mission to help make the employee and customer experience more humane by focusing his work on human-centered service-focused business. As a team builder and leader, he has a proven track record of leading customer- and employee- experience transformation.
As a teacher and coach for over 15 years, he has been privileged to be part of driving higher employee engagement and increased customer happiness in a variety of workplaces including hotels, call centers, and sales offices. As an expert coach, he was twice invited to speak at the Medallia Experience conference on the topic of workplace coaching and building an enterprise-wide coaching network to drive service and customer experience improvement.
He speaks, coaches, teaches, and has written a book, the Uncomplicated Coach, to help change the future of work because better work life means better customer life which, because we are all employees and customers, means better life for everyone.
Whether it’s collaborating to build a service culture, assisting in increasing revenue and reducing costs in human-centered ways, or developing strategies for improving overall customer and employee outcomes, Neal Woodson employs a down-to-earth, hands-on approach that seeks out the participation of multiple stakeholders in driving changes that benefit customers, employees, and entire organizations.
Website: https://nealwoodson.net
LinkedIn: https://www.linkedin.com/in/nealwoodson/
Twitter: @NealWoodson
Instagram: @NealWoodson
Book: The Uncomplicated Coach: How a Busy Manager Learned to Lead Differently and Find Success
Recent Podcast: The 5th Quarter Podcast: Interview with Lason Perkins and Jeff Osterman
Other Resources Mentioned:
Apologies for the lag in the audio. Sometimes StreamYard is great… other times it can have it’s quirks. Neal was incredibly patient in all the technical difficulties which is a testament to his leadership and grace.
